FAQ
Answers to common questions about orders, delivery, and care.
Frequently Asked Questions
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking link. You may also view your order status by logging into your account and visiting the Orders section.
What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay, and PayPal. All transactions are processed through a secure, encrypted payment gateway.
Can I modify or cancel my order after placing it?
We begin processing orders promptly. If you need to make changes, please contact Client Services within one hour of placing your order and we will do our best to assist.
What are your shipping options?
We offer standard delivery (5–7 business days), express delivery (2–3 business days), and next-day delivery for select locations. Complimentary shipping is available on orders over a specified threshold.
Do you ship internationally?
Yes, we ship to over 60 countries worldwide. International delivery times and duties may vary by destination. Import taxes and customs fees are the responsibility of the recipient.
What is your return policy?
We offer a 30-day return policy for all full-price items in their original condition, unworn and with tags attached. Sale items may be exchanged but are not eligible for refund.
How do I initiate a return?
Log into your account, navigate to your order history, and select the item you wish to return. A prepaid return label will be generated for your convenience.
How do I find my size?
Each product page includes a detailed size guide with measurements in both centimetres and inches. If you are between sizes, we recommend sizing up for a more relaxed fit.
Do your sizes run true to size?
Our collections are designed to fit true to size. However, certain styles may have a more tailored or relaxed silhouette — please refer to the specific product notes for guidance.
How should I care for my garments?
Care instructions are included on the label of each garment. As a general guideline, we recommend washing delicates by hand or on a gentle cycle, and storing knitwear folded rather than hung.
What sustainability initiatives do you have?
We are committed to responsible practices across our supply chain. This includes using certified organic and recycled materials, reducing carbon emissions, and partnering with ethical manufacturers.
Still have questions?
Contact Client Services
Every garment we create considers its full lifecycle — from responsibly sourced materials to carbon-neutral shipping. We partner with certified mills and artisan workshops committed to ethical labor practices.
By 2027, we aim for 100% of our fabrics to be recycled, organic, or regeneratively farmed.